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NLP Communication Mastery
Getting set
1.1 Definitions and Outcomes (7:31)
1.2 Course overview (8:29)
1.3 Pre-Goals... ZAP (6:46)
1.4 SPECIFY your Goals (12:17)
1.5 Analysis (8:40)
Aims, Intentions and Frames
2.1 Aims and Intentions (8:17)
2.2 When it all Goes Wrong! (3:54)
2.3 Frames (9:11)
2.4 Artificial Nutshell (6:08)
State Management for Effective Communication
3.1 What do we Mean by 'State'? (5:50)
3.2 State Management - Body (11:04)
3.3 State Management - Mind (6:33)
3.4 Anchoring Explained (12:19)
3.4.b Setting a Resource Anchor - a Coached Exercise (6:56)
Creating the Right Relationship
4.1 Rapport Explained (6:44)
4.2 Aspects of Rapport (9:55)
4.3 Physical Rapport (5:43)
4.4 The Magic of Gestures (4:06)
4.5 Voice and Words (8:33)
4.6 Linguistic Predicates (10:11)
All You Need to Know About Feedback
Overview and the B.E model (7:54)
5.2 The Power of Positive Feedback (12:11)
5.3 Supercharging Positive Feedback (9:28)
5.4 Corrective Feeedback (4:15)
5.5 Defusing resistance to feedback (9:03)
Receiving Feedback Like a Pro (6:22)
Dealing with problems and conflicts
6.1 Overview of the problem ownership model (7:50)
6.2 Problem ownership: what to do, when (6:25)
6.3 Roadblocks to Avoid (8:47)
6.4 Resolving a conflict of needs (12:09)
6.5 Conflicts of Values (5:17)
6.6 Final critical things you need to know (6:34)
5.3 Supercharging Positive Feedback
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